Return period
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. If you use your right of withdrawal, it will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur. To exercise this right, please contact us at We will then refund the order amount due within 14 days after registration of your return.
In the following situations, it is best to contact our customer service as soon as possible:
I have given a wrong address
My order contains a defective item
I have not received my order completely
My order contains wrong items

Our return address:
Fultonstraat 83
2562XJ The Hague

You can find the withdrawal form at the bottom of this page as a download link.

Excluded from return reserves the right to refuse items that have been broken or damaged or to refund only part of the invoice amount.

Warranty period
All products of the house brand of have a warranty period of two years as standard. You are entitled to repair or replacement of the defective product.

Warranty procedure
Annoying to hear that your product is not working! We ask you to contact us directly. We can be reached at the telephone number 085 - 130 3853 or mail to

Are you not satisfied with the offered solution?
It can always happen that something does not go as planned. We recommend that you first report complaints to us by emailing If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur via From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet under consideration elsewhere, you are free to deposit your complaint via the European Union platform.